Immediate actions
We stop ongoing damage and prioritize availability and security.
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Emergency
Recovery
Security
Immediate support: website down, hacked, or infected
Urgent incident response for critical cases.
We respond immediately, secure access, stabilize operations, restore availability, and minimize follow-up damage.
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Recovery & verification
We clean systems, restore operations, and verify all critical user paths.
Post-incident hardening
After the incident, we close security gaps and reduce recurrence risk.
| Package | Starting price | Use case | Typical scope |
|---|---|---|---|
| First Response | from 290 € | Short notice | Diagnosis, stabilization, action recommendation |
| Incident Recovery | from 890 € | Critical incidents | Cleanup, restore, function testing, go-live check |
| Forensics & Hardening | from 1,490 € | After incident | Root-cause analysis, security actions, prevention plan |
Prices vary based on system access, damage scope, and infrastructure.
Comparison: one-off fix vs incident response with prevention
| Criteria | One-off fix | Incident-Response + Hardening |
|---|---|---|
| Recurrence risk | High | Significantly lower |
| Transparency | Low | High through root-cause analysis |
| Follow-up costs | Unpredictable | More predictable |
Local context & cluster
Emergency support is connected with maintenance, Laravel support, and SEO. This keeps your website not only online, but also visible and stable.
Emergency support during outage or hack: structured, not chaotic
When a website goes down or is compromised, every hour matters. At the same time, uncoordinated decisions can cause the biggest follow-up damage. Our emergency process is structured: stabilize first, then identify the cause, then recover and secure. This prevents short-term actions from blocking proper recovery.
In the first phase, we secure access, stop active attack vectors, and prioritize critical business processes. The goal is to contain damage and restore core functions. We document all actions transparently so every change and remaining risk is traceable.
During recovery, we review data consistency, file integrity, package status, and suspicious changes. If backups exist, we select the technically best restore point instead of blindly restoring the latest snapshot. Then we test critical paths: contact, checkout, login, forms, and API endpoints.
After the incident comes the key phase: prevention. We close gaps, harden access, improve monitoring, and reduce single points of failure. Depending on the system, this includes password policies, role concepts, update routines, WAF rules, alerting, and backup strategy.
Our goal is twofold: fast return to operations and significantly stronger security for the future.
Emergency support with clear KPIs
In emergencies, success is measurable: how fast core functions recover and how strongly recurrence risk decreases.
We track time-to-triage, time-to-recovery, and affected business processes to keep incidents controllable under pressure.
After stabilization, we document root cause, damage scope, and prioritized countermeasures. This transparency is essential for both management and technical teams.
Post-incident quality is measured by implemented hardening actions, monitoring coverage, and absence of re-incidents.
Implementation principles
- Triage prioritizes revenue and operational functions first.
- Recovery closes only after function and security checks pass.
- Every incident ends with a concrete prevention plan.
- Communication remains transparent throughout the incident process.
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Feedback from real projects
What is it like to work with Semy WEB? These reviews come directly from our Google Business Profile.
5.0
Average rating from 5 Google reviews
Frequently asked questions
What should I provide first?
Hosting and CMS access, latest changes, and a short issue description are enough to start.
Can you restore data after a hack?
Yes, depending on backup status, infrastructure, and damage scope.
Do you provide prevention after recovery?
Yes, including hardening plan, monitoring, and prioritized security measures.
Do you also help outside regular hours?
For critical incidents, we prioritize fast response. Availability and response time depend on support setup and SLA.
What happens after immediate support?
After stabilization, you receive a clear action plan for hardening, monitoring, and prevention.
After each incident, we provide a clearly prioritized action plan for the next weeks. This turns immediate support into a reliable security and operations standard instead of a one-time repair.
This follow-up care reduces the risk of the same incident happening again shortly after recovery.
We also define concrete follow-up checkpoints to verify security effectiveness and close open items reliably.
Next step
We react immediately, stabilize your system, and deliver a clear action plan for the next 30 days.